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Frequently Asked Questions

Do we offer Custom Orders?

Yes.
Custom items are made to order. At the time of purchase please add a detailed note exactly describing what you would like us to customize and every detail that you need. We will do our best to accomodate you. Additional charges may apply to custom orders. Please contact us and we will create a custom invoice for your items.

Care instructions

Jewelry:
Please do NOT wear jewelry in any type of wet environment such as pools, hot tubs, showers, sinks etc this may damage jewelry. Also remove prior to sleeping.
Plated Jewelry should be put on after showering, using lotions and perfumes. Misuse of jewelry voids any warranty.
Please feel free to contact us prior to purchase if you have any questions. We can provide you with specific wearability information such as care.
Our Natural Gemstone jewelry may have plated parts that should not be worn in or around water.
Our Elastic bracelets should not be worn in the shower or around water. Hand washing is fine. To clean simply rinse with a mild soap.
Jewelry made from stainless steel may be worn 24/7 including in water.

Care instructions

Jewelry Care & Cleaning:
Do not use jewelry cleaning chemicals on the jewelry you purchase from us. Many of those chemicals can damage the metal.

We recommend using a jewelry polishing and cleaning cloth.
We sell a small version of the jewelry cleaning cloths and most big box sell a larger version in their jewelry deparment.

Cleaning lava bead diffuser jewelry:
Gently wash with dish washing detergent, pat dry and allow to air dry.

Storage:
Store jewelry in a dry environment. Zip lock bags work great for jewelry that will not be worn for long periods.

Prior to Storage:
Wipe jewelry down with a jewelry polishing cloth to remove sweat and dirt that may erode the surface of the finish.

Wholesale availability

Wholesale:
Please contact us for wholesale information. We will be happy to provide you with wholesale and bulk purchasing information.

Business Owners:
If you have a storefront or online shop we would be happy to provide you with all the information you will need.

Private Label:
We do sell to customers who would like to private label our products and would be happy to work with you to make that possible.

Drop Shipping:
This could be a viable option for some businesses. Please contact us for information.

Sizing details

Item Size:
We do our best to give accurate descriptions of our items. If you have any questions please contact us.
Please read through the 'Detail' section of the listing prior to ordering your items.

Sizing details

Custom Order Jewelry:
Custom ordered jewelry will be made to your size specifications. If you have questions please ask them prior to placing orders.

Gift wrapping and packaging

Gift Wrap:
Gift Wrapping Options are available with minimal costs starting at $2.00 for this service.

Shipping Gifts:
We can ship your gift directly to your recipient if needed. Tracking will be provided. These packages will not contain a receipt with the item price, please send us a note that your item is being sent as a gift.

Canceled & Return Orders

We charge a 25% restocking fee for all canceled & returned orders.
Please read the description and ask all questions prior to placing orders.
This is non negotiable.
Items returned will incur a 25% restocking fee at buyers expense. Items must be returned with as much care as they are sent and undamaged when they arrive. Cancelations after ordering will incur a 25% restocking fee.

If your item has already been packaged and labeled you will need to return it after it arrives to you. We can not cancel packaged or shipped orders.